Refund policy
Returns
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All returns must be indicated to us prior to return. Please do not send your purchase back to the manufacturer. If the item you have received has been damaged during transit please refer to the relevant section below.
Several types of goods cannot be returned. These include any goods made or ordered to your specification, special orders from the US (i.e non stock parts- Usually but not always Non-Steeda parts or race specific parts) or unsealed goods. examples:. Velgen Wheels, Steeda Race Components, Sale items and downloadable software (e.g. ECU tunes)
To be eligible for a return the following must apply;
1) Item must be unused and in the same condition that you received it.
2) It must also be in the original packaging
3) You must have proof of purchase.
If you are eligible for a return follow the steps below. In certain circumstances we may accept returns that do not meet the eligibility criteria outlined above. In these circumstances only partial refunds are granted (if applicable) Email us at info@steeda.co.uk to provide us further details.
1. Notify us of your intent to return via phone or email / website contact form.
2. Return item to the returns address given below.
3. Include your name and order number (e.g. UK1111) on a paper with the return.
You will be responsible for paying the return shipping costs which are non refundable. We cannot be held responsible for items that are lost or damaged in transit to us. Consider using a signed for / tracked return service which also provides adequate loss cover.
Charges;
A restocking fee will be charged for each item that is returned. If your original order included free shipping you will also be charged for the shipping to you.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. A credit will automatically be applied to your original method of payment. Please note any original delivery charges that you may have paid are non refundable.
If you haven’t heard anything about your refund in the first instance please check your tracking to confirm the item has been delivered. If your item has been delivered and you have not had an update about your return please email us at at info@steeda.eu.com with details of the return including tracking. During peak periods it may take our warehouse a few days to process returns.
Once a return has been processed it may take a few days for the money to be appear back on your original payment method.
Cancellations
Orders can be cancelled as long as they have not been dispatched / marked for dispatch. Once an order has been dispatched / marked for dispatch. the returns policy will need to be followed.
Special order items that are not stock items cannot be cancelled.
Exchanges
We only replace items if they are defective or damaged. In the first instance send us an email at info@steeda.co.uk to confirm the circumstances for the exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Damage During Transit
If the item you have received is damaged during transit please contact us at info@steeda.co.uk with your name and order number and details of the damage. We will also need the following photos so that a claim can be raised with the courier
Pictures of the shipping label (e.g carrier shipping label)
Pictures of the damaged packaging (if applicable)
Pictures of the damaged item
Further pictures may be required.
Returns Address
STEEDA EUROPE / PERFORMANCE IMPORTS c/oFulfilmentcrowd
Heinrich Hertz Str 6
D-46399
Bocholt
Germany